Join our innovative team as a Product Delivery Associate and play a pivotal role in transforming the Salesforce experience for our Home Lending Advisors. This is your chance to leverage your expertise and creativity to drive impactful change in a dynamic and supportive environment. Be part of a team that values collaboration, innovation, and excellence, and take your career to new heights with us. If you're passionate about making a difference and thrive in a fast-paced setting, we want to hear from you!

As the Product Delivery Associate for the Home Lending Product Team, you will play a crucial role in leveraging your expertise to innovate and design the end-user experience for our Home Lending Advisors. You will collaborate with senior team members to ensure successful delivery and implementation, making a significant impact on our operations. This position requires excellent communication skills and the ability to interface directly with internal stakeholders to understand and translate their needs, administering and enhancing the system accordingly. Please note, this is a non-IT position, focused on product delivery and stakeholder engagement.

Job Responsibilities

Develop concise user stories and process flows to support the design and development of a CRM product. Collaborate with feature teams to transform stories into technical design. Ensure that requirements align with the complex nature of the business while focusing on the end user experience. Support testing cycles, including UAT, regression, system, and production checkout. Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team.

Required Qualifications, Capabilities, and Skills

Hands-on experience using Salesforce tools to develop business solutions. Experience with Agile product delivery methodologies. Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment. Self-driven initiative with the ability to work independently with minimal supervision. Strong attention to detail and possess analytical and problem-solving skills. Performs effectively under pressure with time constraints while responding to rapidly changing priorities. Possess Salesforce product delivery knowledge. Experience in the mortgage industry or financial industry. Holds a bachelor's degree.