At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

As part of PC2, you will work on regulatory and compliance induced benefits and onboarding strategy across all Flex geos. You will partner across functions including Tech, Product, Business Operations, Communications, Legal, Marketing, Public Policy, and Public Relations to deeply understand the regional nuances and state of the business operating environment today and in the future. You will manage a continually evolving zero-to-five-year roadmap and proactively find opportunities to mitigate business risk by aligning Amazon Flex to internal policies and applicable local, state, provincial and national requirements. A successful candidate will have a deep interest in regulatory, compliance, and governmental affairs and shaping long term brand and program perception. A successful candidate will also think across borders, partnering with colleagues in 8+ countries to think globally about how to confront common problems.

Key job responsibilities
• Working with key Legal partners and other stakeholders to understand current and forward-looking environment as it pertains to benefits and onboarding strategy in US, Mexico, Canada, UK, Germany, Japan, Singapore, Australia, and India.
• Reporting current state and potential changes of the status quo to senior leaders on a regular cadence.
• Developing a deep understanding of the business and internal programs, processes, and systems and identifying discrete products or features to improve our program, ensure compliance, and address risks.
• Recognizing patterns and developing both short- and long-term strategic plans to address those patterns.
• Thinking Big and injecting new and innovative ways of thinking into the program to enhance long term scalability and sustainability.
• Helping to prepare and deliver data-driven performance reports and recommendations to ensure we are on track to meet and ultimately exceed our PC2 goals
• Supporting the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leadership about on-going operations and projects in-flight
• Developing and maintaining the centralized repository of workflows, tools, documentation and standards, looking to minimize complexities and optimize efficiency and engagement
• Supporting and driving the development of consistent standard and processes across the team to effectively advocate for operational excellence
• Facilitating conversations to create opportunities for synergies across the business to support cross-functional initiatives
• Measuring and tracking success against internal KPIs and other key metrics to drive operational efficiency and effectiveness

While doing so, you will be obsessed with the Amazon Flex delivery partner experience, ensuring that we are developing the right strategies to keep them happy and run our business. You will be an individual contributor working within a 25-person team of product and program managers and motivating them to move fast toward our north star vision, while remaining nimble and showing great bias for action in a quickly evolving last mile delivery channel.