At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Job Summary:

If you are passionate about systems and hardware, enjoy working with top-notch IT (Information Technology) personnel, and aspire to be rewarded for putting excellent ideas, procedures, and efficiency into practice, the Information Technology Senior Support Specialist position may interest you. This role involves guiding a team of exceptional technical talent, providing world-class support to top executives, and managing projects that shape the future of our business. This team strives to improve our performance, skills, and knowledge using data-driven information, empathy and critical analysis.

Duties/Responsibilities:

Leadership and Team Management: Responsible for the guiding performance of the internal IT support specialist team. This includes interviewing, training, retaining talent, encouraging personal growth, and performance management.Executive Support: Provide in-person or remote support to top executives via phone, chat, email, and other communication channels. Resolve their computer software and hardware problems, guide them through diagnostic and troubleshooting processes, and deploy computer hardware for executives.Project Management: Take the lead on projects, manage project-related tasks, and articulate their status with reports to stakeholders. Propose, plan, and execute projects based on need and approvals.Customer Relationship Management: Act as a resource for internal management, business line partners, and external clients. Ensure adherence to all SLA agreements and management of team goals.Process Improvement: Recommend and implement process improvements that enhance service levels. Identify departmental challenges and coverage deficiencies; collaborate with all necessary partners on combined service concerns1.Technical Support: Maintain and support audio & video solutions deployed throughout the organization. Assist with the deployment and application of software patches and required security tools.Documentation and Reporting: Promote the creation and development of documentation for internal and external knowledgebases to improve performance and efficiencies. Execute high-level reporting including performance, satisfaction, and operations health.Performs other related duties as assigned.

Required Skills/Abilities:

Excellent and professional verbal and written communication skills.Excellent interpersonal and customer service skills.Ability to document or explain technical issues to technical and nontechnical customers.Strong analytical and problem-solving skills.Strong time-management qualities with the ability to multitask.Proficient with or the ability to quickly learn up-and-coming computer hardware and software technologies and demonstrate or display leadership.

Education and Experience:

Bachelor’s degree in computer science or a related field is highly preferred.At least seven years of technical services experience.At least four years of previous leadership experience in a technical-related field.

Physical Requirements:

Prolonged periods are sitting at a desk and working on a computer.Ability to lift 20 pounds at times required.

Job Qualifications:

See Above

Annual Pay Range:

88,200 - 110,000 USD

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

CoreLogic is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​ ​

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Please apply on our website for consideration.​

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