We are seeking a talented and motivated Program Manager to join our Seller Partner Services organization. This role will play a key part in identifying seller pain points and collaborating with various teams to implement solutions that enhance the seller experience. The ideal candidate will be a proactive problem-solver with experience in managing cross-functional projects and a passion for continuous improvement.

Key job responsibilities
-Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.
-Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.
-Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.
-Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.
-Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.

About the team
The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.