At this company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. We are currently seeking an experienced and dynamic individual to bring their leadership and expertise to lead the Business Operations function of our Customer Logistics Security (CLS) organization. The role is responsible for supporting the team’s business function, program strategy, and budgeting.

The Senior Program Manager of CLS Business Operations will operate as a key resource, working in tandem with the team’s leadership in providing support across sub-teams and Business Security Teams (BSTs) to help strategically operate and develop the organization. This role will support the development and delivery of short and long-term business and financial goals. This role is a great opportunity to become immersed in Worldwide Operations working closely with Amazon leadership, stakeholders and cross-functional teams. The position will report directly to the Director - Customer Logistics Security.


Key job responsibilities
• Focused on building structure for the business planning and operating cycles, establishing the cadence to meet critical business timelines and ensure the sub teams are working in accordance to meet organizational requirements and commitments
• Drives cohesion between the sub teams by providing visibility to current and future projects and initiatives across the teams
• Provides department leaders with consultation and recommendations to help navigate the organization effectively
• Helps to prepare and deliver data-driven performance reports and recommendations to key global stakeholders to ensure we are on track to meet and ultimately exceed our goals
• Supports the identification and analysis of new partnership opportunities
• Work with stakeholders to define the business requirements for new and existing programs, products, and systems implementations and their impact on program budgets
• Actively supports the development and management of the program budget, ensuring the team’s long-term strategic plans, annual operating budget and forecasts support and align with the program strategy
• Educate and socialize key tenants to garner understanding, consensus and support
• Support the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leadership about on-going operations and projects in-flight
• Draft presentations and briefs for meetings/engagements with key internal and external stakeholders
• Supports people development initiatives including the tracking of organizational requirements such as training and compliance

Strategic Operations & Execution
• Support and drive day-to-day operations to deliver on the team’s strategy and operational plans aligned with the strategic vision of the organization
• Develop, contribute to and maintain the centralized repository of workflows, tools, documentation and standards, looking to minimize complexities and optimize efficiency and engagement
• Identify and pursue cost reduction and efficiency opportunities
• Support and drive the development of consistent standards and processes across the team to effectively advocate for operational excellence
• Facilitate conversations: create opportunities for synergies across the business to support cross-functional initiatives
• Operate as an internal consultant, working directly with multiple stakeholders
• Look for new opportunities, innovations and insights within the company and industry to provide visibility to emerging trends and innovations.
• Foster effective teamwork with internal and external business leaders and partners
• Coordinate with executive support to plan for regional and global leadership meetings

Metrics & Reporting
• Work closely with cross-functional team members to track, monitor and review execute around content performance metrics
• Define and deliver operational reporting that provide strategic insights
• Measure and track success against internal KPIs and other key metrics to drive operational efficiency and effectiveness


About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.