General information Career area Customer Service Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 19263 Posted Date 02-07-25 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Location: hybrid role in Lewisville, TX (3 days in office / 2 days remote)  Top 3 things we're looking for: 1 - organization, 2 - problem-solver, 3 - communication / customer service

If you are calm, cool and collected (no pun intended) then this is the right opportunity for you! You'll be helping our customers while working in a fun team environment. You'll go home feeling like you made a difference. As a Sr. Rep – Recoveries Ops, you'll spend your day speaking with customers over the phone assisting them with finding solutions to resolve title concerns, disputes, OCAs, and affidavits. Every call is an opportunity for you to use your negotiating and relationship building skills to partner with customers and create long lasting business relationships. As a member of the team, you will receive extensive training with an emphasis on compliance and negotiating and selling skills to ensure routines are consistent and based on industry best practices. This position provides an opportunity to grow individual leadership, knowledge of Auto Finance, and may lead to supervisory or management opportunities!

The Work Itself Complete transfer of ownership documentation for contractual obligationManage Liable Parties on Auto contracts through retail assumptions, cobuyer to guarantor, or transfer of lease obligationFollow Customer Identification Program (CIP procedures) as required by BSA/AMLHandle recovery and collection accounts, inquiries, and invoicing from customersProcess and notarize legal documents with speed and accuracyParticipate and / or lead one of our various internal associate led products within Recoveries to showcase and grow your leadership and problem-solving skillsetAct as a mentor to new hires and assist in new hire trainings through side x sides and on the job training assistanceUse computerized system for tracking, information gathering, and/or troubleshootingComplete back office administration tasks in relation to Recoveries/ Account Revisions The Skills You Bring HS diploma or equivalent requiredAssociate's degree preferred and 3 years of experience performing customer service, administrative duties, and/or collection/recovery efforts within a financial institution requiredAbility to work in a fast-paced, high volume, call center environmentExcellent listening, oral - written communication skills with attention to detailProfessional phone etiquette and persuasive negotiation skillsAbility to maintain strict confidentiality and informed of changes in policy and proceduresMicrosoft Windows and Internet-based applications experience requiredPerformance Measurements may include meeting required metric standards monthly, daily Scorecard, monthly recovery targets set by the department How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $48880 - $57200 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.