It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** + Be the Subject Matter Expert of Process and Procedures for Sales Operations. + Become a CPQ/CLM Expert + Ability to walk through e2e in CPQ/CLM all eligible quote scenarios. + Clear understanding of roles & responsibilities of SOPs as well as Sales/RAMs. + Understand common troubleshooting tactics and document for Sales Ops as needed. + Assist in reviewing incidents and driving resolution to production issues. + Working with Ops and DT to identify trends in issues, translate those to future enhancements as necessary. + Active participation in CPQ/CLM release cycles including: + User Acceptance Scenario preparation and review + User Acceptance Testing + SOPs process documentation + Assist SOPs with any questions or help during User Acceptance Testing + Assist Global Deal Teams with Flex (overflow) deals as requested **To be successful in this role you have:** + 3-5 years of proven experience of Sales Operations in a software sales organization. + Organized, with excellent attention to detail and the ability to work in a fast-paced environment. + Proficient in PPT, Word, and Excel. + Experience with CRM, CPQ & CLM systems. + Strong listening, analytic and organizational skills. + Team Player with positive attitude ready to work in a fast-paced environment. + Excellent analytical and problem-solving skills with ability to drive conflict resolution. + Excellent interpersonal, written and verbal communication. + Ability to work in an aggressive, fast paced environment managing multiple priorities. + 3 days working from the office, AFZ JV20 _Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_ **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.