General Information Req # WD00078664 Career area: Sales Support Country/Region: China State: Liaoning City: 大连（Dalian） Date: Thursday, February 20, 2025 Working time: Full-time Additional Locations:  * China - Liaoning - 大连（Dalian） Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Job Responsibilities：

Provide Level 2 support for complex system issues to regional helpdesks and local operation teams.Drive resolution of P1/P2 IT tickets with root cause analysis and propose necessary changes to GPO.Lead collaboration with cross-functional teams and DTIT to resolve tool problems and suggest process improvements.Regularly review feedback from local operation teams to enhance system functions or business processes.Participate in Dynamics 365 enhancement workshops, KUT, and UAT as needed to represent the AP Team.Maintain the AP Helpdesk knowledge base for Dynamics 365, including FAQs and training materials.Publish system enhancement newsletters and conduct training for sales users on major function changes.Manage all AP user access authorization in Dynamics 365.

Job Requirements：

Bachelor’s degree, 3+ years of experience in Incident management, system helpdesk or a related field.A solid understanding of the sales processes (operations, sales and/or customer service background required)Familiarity with Dynamic 365 system will be preferred.Excellent verbal & written communication skills.  English required and Japanese preferredGood understanding and learning capability.Be able to explain complex information in simple, clear terms to a non-lT personnelLogical thinking, problem solving and analytical skills.Good communication and teamwork ability. Additional Locations:  * China - Liaoning - 大连（Dalian） * China * China - Liaoning * China - Liaoning - 大连（Dalian）