Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Purpose

As a Scrum Master, you will be a servant leader for cross-functional, agile development Teams.  You will work with the business owner and product team to turn the vision for new products into clear stories and requirements, with developers and QA analysts to produce the software, and with Operations to manage regular deployments of software releases.  You will foster an environment of collaboration and communication while reinforcing our culture of transparency, integrity, and accountability.  You will jump in and contribute where the Team has needs, whether it be removing impediments, writing documentation, analyzing requirements, supplemental testing, or adding value in your own, unique way.  In short, you will be the ultimate servant leader accountable for maximizing the value provided by the team, including team throughput and productivity.

This position supports several small development Scrum teams assigned to building complex POS terminal (embedded) applications and services. The successful candidate will have a technical background, possess excellent logic and problem-solving skills, and possess a drive to make a difference. They will be participating in enforcing the rules of Scrum, removing impediments from their teams while promoting self-management, and constantly improving our standards of work.

Essential Duties

Overall

Is a subject matter expert on Scrum and Agile practices with the ability to train non-Agile team members on best practices

Must be self-motivated and capable of managing multiple priorities and tasks as delegated

Serve as liaison between technical and non-technical departments

Communicate with other management, developers, product managers and technical support specialists on product issues

Must be a team player with the ability to work within a collaborative environment

Supporting the Development team

Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings

Track and communicate team velocity and sprint/release progress

Maintain process documentation

Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

Assist in the estimation of project resources and participants needed to achieve project goals.

Ability to effectively prioritize and execute tasks in a high-pressure environment

Drive to continuously improve the team’s process

Supporting the Product Owner

Assist as needed with backlog maintenance

Assist with internal and external communication, improving transparency, and radiating information

Assist with prioritization and resolution of defects/bugs

Supporting the Product Team

Assist team with making appropriate commitments through story selection, task definition

Participate proactively in developing and maintaining team standards, tools, and best practices

Facilitate discussion and conflict resolution

Empower the team to self-organize

Supporting the Development Manager

Provide metrics (through Rally) to the Development manager. Some of the metrics include the number of defects found in QA and Class A, their classification, trends, etc.

Work with the Development manager on project priorities, product backlog, and sprint logs

Work with the Scrum teams, Product Owner and the Development Manager to make sure the projects are delivered on time with high quality keeping the Product Team happy.

Other Duties

Provide training and coaching to new team members as needed

Required Qualifications

Bachelor's degree in a technical field or combination of relevant education and experience

Certified Scrum Master

3-5 years experience working within Scrum teams with 3+ years as a Scrum Master

Proven experience on multiple small Scrum teams required

Experience in both Waterfall and Agile methodologies and transitioning teams from Waterfall to Agile.

Excellent interpersonal skills and ability to work with diverse personality types

Ability to understand technical issues at a high level

Thorough understanding of Agile software development methodologies, values, and procedures

Proven ability to work independently with limited supervision and with other department personnel

Must have exceptional communication, organization, and time management skills

Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems

Strong analytical and problem-solving skills with a high attention to detail

Excellent communication skills in English, including both writing and speaking

Preferred Qualifications

POS Terminal experience a strong plus

Experience in Rally highly preferable

Scrum Master Certification - (Required Certified Scrum Master (CSM), Professional Scrum Master (PSM1), PMI Agile Certified Practitioner (PMI-ACP) or SAFe Agilist (SA) depending on certifying organization)

Competency with Google Suite applications and other collaboration tools.

Is viewed as a local expert on Lean, Agile, and Systems Thinking

Has 2+ years experience implementing and working with other Lean / Agile principles/frameworks

Career Path

Lead Scrum Master

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.