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SR Security Dispatcher - Truman Medical Center (Full Time 6:00am - 6:30pm)

101 Truman Medical Center

Job LocationUniversity Health Truman Medical Center

Kansas City, Missouri

DepartmentSecurity UHTMC

Position TypeFull time

Work Schedule6:00AM - 6:30PM

Hours Per Week40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

Responsible for the monitoring of the closed-circuit television security camera system. Responds to incoming calls, processes requests for security services and dispatches security staff to routine and non-routine situations. Maintains on-going radio communications with security staff. Makes recommendations to department leadership for process improvements. Trains new dispatchers, officers and supervisors on dispatch duties and required data entries. 
Reviews dispatch log for high level accuracy of data entry weekly. Consults with director and corporate director on tracking statistics that support the department mission. Works in collaboration with other dispatcher staff and provides guidance during operational irregularities. Works under moderate supervision.

Monitors the CCTV security camera system. Recognizes and reports unusual situations, potential problems, suspicious activities, security violations or safety hazards.Responds to incoming call: receives calls, obtains necessary information regarding need for security services, provides information and answers questions. Takes telephone messages and transfers telephone calls.Prioritizes security service requests and dispatches security staff to routine and non-routine situation. Operates radio system and maintains radio communication with security staff.Documents activities and prepares reports and maintains logs and records.Provides department orientation to new staff, and training to dispatcher on existing dispatcher accountabilities, department policies and procedures and training when changes occur.Provides training to officers and supervisors regarding dispatch duties and data management processes.Manages dispatch log, ensuring accuracy of data and reports. Tracks statistics and reports findings to Security leadership.Participates in department meetings and other meetings as assigned.As assigned, work flexible hours and/or overtime based on operational needs.Work at Security Posts as directed, which may involve multiple locations assignments as a result of department operational needs.Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors and other employees/medical staff members, or any other person an employee encounters while representing the organization.Maintains current knowledge related to applicable statues, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements. Participates in compliance activities under the direction of the Department Director and Corporate Compliance Officer.