Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

 

Sr Activation Analyst is responsible for activation of various products, enhancement implementations if required and responding to moderately complex customer inquiries regarding company products.

Under general direction, Senior analyst cooperate with or provide functional assistance to internal and external stakeholders (development, QA, Sales, Marketing) in identifying, evaluating and developing functionalities, product features and procedures that meet user requirements.

Coordinate with technology vendors, Sabre, Carrier and/or Hosting System to discuss connectivity details and project timelines. Monitor project progress and may lead cross-functional teams to address business or systems issues and conduct communication between all parties involved to establish links and configuration updates for product testing and activations.

Manage systems settings (databases) to permit product validation with Airlines and/or GDS. Analyzes problems using tools and programs to identify problem area(s) and recommend corrective action. Recommend solutions to customer application questions.

Communicate with customer as resolutions and fixes are implemented. Support P2P/CVT validation phases using manual and automated scripts. Provide assistance to QA in creating automated test scripts and maintain scripts for manual testing. Track problems and bugs so that one time as well as recurring problems can be reported to technical teams and system owners. Design, create and maintain documentation for implementation process.

Have broad functional knowledge and understand product functionality based on industry standards (EDIFACT and Teletype) and patterns of usage by travel agency subscribers and airline agents. Know the complex level anatomy of the GDS/CRS.

Organize and conduct training to provide functional and technical assistance to less experienced analysts. Perform excellent written and verbal communications skills to manage own tasks and serve as lead conduit between developers, architects, designers and with external and internal customers. Work in international and multicultural environment.

Responsibilities:

- Coordination with customers (During initialization, execution and activation phases)

- Supporting Customer testing and handling queries. Trouble shooting and handling product queries throughout activation lifecycle

Sabre testing (Activation coordinator testing with his/her counterpart in OA or GDS)

- Consulting with other area specialists (Example TTY, Developers, QA etc)

- Coordinating with other teams example- Delivery, Marketing, Release Management etc.

- Pre-work (Gathering of General Business requirements for product or/and system configuration, Technical details like TTY address, EDIFACT version, system configuration)

- Post activation support (During warranty period)

Qualifications and Education Requirements:

typically 5 - 7 years of related experience; or an advanced degree without experience; or equivalent work experienceA seasoned travel industry professional with a strong understanding of GDS systems (Sabre, Amadeus, Travelport) would be a huge plusEDIFACT and Teletype messaging, Inventory and Schedules areas are definitely a plus.Demonstrates good time management, teamwork and priority setting skillsProficient English written and oral communication skillsProven analytical and troubleshooting skills

Benefits:

Work arrangement

3 chosen days from the office in a week

Paid time off

Year-End-Break: enjoy additional fully paid days off during the last week of the year

Floating Holidays: use additional up to 2 days of paid time-off benefit 

Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

Baby Bonus: benefit from one-time allowance on childbirth or adoption 

Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

Employee Assistance Program: find help in free, confidential program with a certified counselor

Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more

Life insurance: sign up for free, high coverage life insurance program

Career development

English & Polish lessons: improve your language skills during lessons led by native speakers

Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions

Certification and tuition reimbursement

Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

Car and bike parking

Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

No dress code

Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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