Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
GENERAL OBJETIVE:
Develop functions related to the Administrative Service and Support sector
RESPONSIBILITIES
Management of service orders (Opening, accounting, application of parts and other particulars)
Quotation, approval and billing of eventual services
Monitor engineers' inventory to maintain an adequate stock of spare parts.
Knowledge of JDE to perform quotes, invoicing and creation of service orders
Telephone attention to external clients
Maintain contact with finance, field team, technical support and logistics, for timely monitoring of the area's requirements.
Prepare and maintain timely spare parts reports to complement weekly forecast.
Maintain constant communication with the field team and parts management supervisor
Right Now management for categorization and case management to maintain adequate customer service levels with resolution in less than 48 hours