Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

  Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market

Responsibilities 

▪ Strong troubleshooting skills utilizing log analysis, application performance management (APM), and real user monitoring (RUM)

▪ Demonstrable preference for approaching work via automation as a first choice 

▪ Experience providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets 

▪ Track record of success writing English for a business audience 

▪ Exemplary practice of documenting findings, providing evidence 

▪ Experience writing standard operating procedures and rigorous adherence to same 

▪ Demonstrable experience with production operations issue management and response 

▪ Collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions 

▪ Strong organizational skillset and ability to track multiple issues to resolution 

▪ Ability to lead a technical team of peers toward issue resolution 

▪ Experience utilizing issue/workflow ticket tracking systems 

▪ History of acting as a subject matter expert and training peers and stakeholders 

▪ B.S. degree in CS, systems administration, or 5+ years of systems management experience in a professional production setting 

▪ Exceptional skill at Linux/Unix bash command line 

▪ Deployment and release management experience 

▪ Containers and Kubernetes experience. 

▪ Exceptional skill configuring, running, monitoring, and tuning Java applications running in an Apache/NGINX with Tomcat configuration, JBOSS, Websphere, Weblogic and JMX Console 

▪ Experience with Github, Jenkins and SVN is required. 

▪ Good to have one or more scripting languages Shell/Curl Scripting 

▪ Self-motivated and collaborative 

▪ Good communication skills 

▪ Work experience 6+ years

 

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