What You’ll DoTranslate business requirements into solution designs, driving customer technology transitions and influencing solution architectures and services.Participate in services presales activities, including statement of work scoping, review, and creation. Position Cisco's value as part of a comprehensive outcome-based solution.Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains.Be a trusted advisor, understanding customer markets and industries, identifying product and service growth opportunities, and proposing mitigation plans for identified risks.Advocate current and emerging technology solutions relevant to customer success.Build and maintain key CX and customer-partner relationships, facilitating a best-in-class customer experience.Mentor and develop other Consulting Engineers, providing technical expertise and guidance.Create and share intellectual property (content, training, digital assets) effectively for various audiences.Continuously strengthen technical skills in relevant domains and adjacent technologies.Identify automation opportunities, leading software programmers to implement these for delivery excellence.Consult with customers and Cisco partners to optimize the use of Cisco products and services.Identify up-sell and renewal opportunities, articulating the business outcome value of Cisco solutions.Connect with Cisco internal collaborators, customers, and partners across functions and boundaries to achieve significant results.Improve the quality, efficiency, and effectiveness of CX functions, processes, and project delivery.Serve as a trusted advisor to the engineering team to enhance product and solution features, updates, and roadmap.Guide customers in achieving their business, operational, program, or service objectives.Possess hands-on delivery experience, own and implement projectsWho You’ll Work With

You will be part of a team of outstanding technical guides whose #1 focus is to deliver an extraordinary customer experience! We solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You AreBS/BE/BTech degree or equivalent, with 15+ years of experience in a similar role.Experienced in customer-facing roles, including pre-sales and/or service delivery.Holds Data Center certifications (CCIE, CCNP, VCP, etc.) with a dedication to continuous learning.Encouraging technologist demonstrating the business value of Cisco solutions and driving adoption.Ability to develop high-level migration and delivery strategies and implement them efficiently.Solid understanding of Nexus platforms (2K/5K/7K/9K) and their application.Expertise in crafting Data Center solutions, from traditional Nexus designs to VXLAN Fabric-based SDN solutions (Single-Site Fabrics, ACI MultiPod, Multisite Fabrics).Familiarity with virtualization and container environments (VMware, Microsoft, Cisco CVIM, RHOSP, Kubernetes) and integrating ACI with virtualization platforms through VMM integration.Technical understanding of network services appliances (Firewalls, IPS, load balancers, WAN optimizers) from a network integration perspective.Knowledge and experience in cloud computing, building multi-cloud and hybrid-cloud solutions across AWS, Azure, Google.Familiarity with Infrastructure as Code (IAC) tools like Ansible, Terraform, CloudFormation.Proficiency in Python, Ansible, and related technologies.Extensive technical knowledge across at least two technology domains, with a broad understanding of other technical, operational, and enterprise architecture domains (following a 'T' shape model).Capable of independent work, seeking mentorship in sophisticated scenarios.Comfortable in sophisticated or unstructured environments.Provides mentorship and training within global CX organizations.Drives community engagements.Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.