Purpose & Overall Relevance for the Organization:

 

Ensuring correct and daily execution of key responsibilities in the GBS Center according to the requirements of GBS policies, procedures and guidelines, and according to the Group Accounting Manual for specific area of responsibility (Accounts Receivable Wholesale/Retail/eCom) Self-directed worker for a specific service area Supports organizational effectiveness through the identification and communication of process improvement opportunities

 

 

Key Responsibilities:

 

Manage a team covering AR Wholesale/Retail/eCom between 3 up to max. 12 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s Responsible for HR related processes like Performance Reviews, recruiting, Talent   management and development Perform quality checks on the work output within the team for full scope Check consistency in desktop procedures for area of responsibility Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, Group Finance manual) Monitor of work requests and allocation (ticketing and e-mails) First point of contact for issue resolution with management and BP Monitor customer satisfaction and address specific issues, driving resolution measures Expert in specific cases within the team, drive process standardization, improvements and process redesign in alignment with Management and Business Partners (SME only) Being the first contact for internal and external queries that requires alignment between local GBS, Business Partners or within the team Supervise daily work, provide guidance, and prepare defined KPI reporting to management First point of contact for other departments in regard to accounting or service questions Perform cross check on quality audits, report discrepancies and implement improvement measures Responsible for issue resolution and process or service improvement, partly via addressing the root causes of errors or inefficiencies Be responsible for knowledge maintenance and provide technical accounting advice within area of expertise (SME only)       Compile and prepare monthly reports (e.g. eCom dashboard report, AR aging dashboard, financial statement analytical review etc.) Support manager on projects, e.g. eCom enhancement, Retail model change, efficiency improvement, etc During transitions: Lead knowledge transfer Ensure proper preparation and ensure deliverables from team; Ensure DTP completeness and quality Ensure operation execution and quality

 

 

Authorities:

 

None

 

Key Relationships:

 

Controlling Team colleagues Superior Colleagues connected via the process area in other parts of GBS Customers (“retained staff” and broader business customers)

 

Knowledge, Skills and Abilities:

 

Excellent communication skills Customer service oriented Very good English level, and native Korean  Strong accounting expertise in own area of work and related areas Experience in people responsibility

 

 

Requisite Education and Experience / Minimum Qualifications:

 

University degree in Accounting or equivalent education required Minimum 3 years’ GL experience