Job Description

Blue Cross and Blue Shield of North Carolina has an immediate need for a Senior Support Engineer who will bolster our growing Artificial Intelligence and Machine Learning (AI/ML) practice.

We are seeking a skilled AI/ML Support Engineer to join our team and provide technical support for our AI and machine learning applications. In this role, you will troubleshoot issues, assist users with AI/ML tools and models, and ensure the smooth operation of our AI systems. Your expertise will help in deploying, maintaining, and optimizing these AI systems effectively. The ideal candidate will have a strong background in AI/ML technologies, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.

What You Will Do

Troubleshoot issues related to data pipelines, model predictions, and system integrations.Provide technical guidance to internal teams and external stakeholders.Assist in resolving technical challenges related to AI/ML applications.Assist in optimizing machine learning models for efficiency, accuracy, and scalability.Monitor performance and health of AI systems and models including identification of anomalies or deviations in model behavior.Document support processes, troubleshooting steps, and solutions for common issues.Document deployment processes, configurations, and best practices.Train end-users on utilizing AI/ML tools effectively.Work closely with business partners, product managers, and data scientists to ensure that the machine learning models continue to serve their intended purpose.Support on-going monitoring, tracking, and testing of AI/ML including prototypes and production deployments.

What You BringBachelor's or Advanced Degree where required5+ Years of Experience In lieu of degree, 7+ years experience

Salary Range

$100,500.00 - $182,700.00