About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We are actively seeking a Sr. Support Engineer, SAP BASIS HANA This role is based in India.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

The role of the Primary Support Engineer, SAP BASIS - HANA (English speaking) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technologyWork closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experienceProvide remote-based functional support & training for your specialist SAP modules Support client customizations, sharing implementation and best practices adviceDevelop application break fixes for critical product defectsCreate scripts to identify, analyze and correct data issuesManage one or more key assigned accounts as a technical/functional adviserProvide hands-on assistance using proprietary tools in a test environment or via remote client connectivityCollaborate with team members in a virtual team environment to extend field experience to different client situationsContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities 

Other job related duties and responsibilities may be assigned from time to time

MINIMAL QUALIFICATIONS   

Education

Bachelor Degree in Computer Science, or related field, or equivalent experience

Experience

Must have 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration5+ years direct support of application end-users in a Corporate environment4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and developmentWorking knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA StudioExperience in SAP Migrations to HANA using latest tools like DMO and SUMStrong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA ModelingHands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANAExperience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System MonitoringWorking knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc.
Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)A track record of successful roles in several SAP implementation or upgrade projectsDeep working knowledge and understanding of supporting business processesAnalytical, logical problem resolution skillsSAP certification(s) preferredKnowledge of localizations: architecture, implementation and key functionalityExpertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the applicationKnowledge of maintenance/patching mechanics and SAP architectureKnowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM contentDemonstrable history solving complex problems across multiple modulesProficient in setup of Source System for BW, BEx Web in NW20004sInstallation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)Excellent knowledge about administering and managing SAP J2EE Web Application Server.Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applicationsPortal User Management Engine (UME) configuration with SAP R/3, LDAPsSingle Sign-On Configuration between Portal and the SAP SystemsEnabling SSL for Enterprise Portal and Knowledge Management & Collaboration
Configuring cluster installations for load balancingInstallation and configuration of Apache as the Reverse ProxyInstalled and configured TREXKnowledge in backup/recovery scheme for the portal

Skills

Able to communicate fluently in English (knowing other languages would be an added advantage)Superb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsStrong knowledge of key application functionality, tables and relationshipsDeep knowledge of SAP customization/extension methodologiesExcellent development skills using SAP toolsetExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quicklyExtreme focus on Client satisfactionDemonstrated ability to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsThe ability to work remotely from a home based office in a virtual environment

Desired Qualifications

The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technologyKnowledge of SAP Industry Solutions would be an advantageKnowledge of any Country Specific Solutions would be an advantageA consulting background, while not mandatory, would be usefulExperience with localizations and global implementations would be an advantage

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly.  ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.