Scope:Core responsibilities to support the global customers using Warehouse Management System (WMS) application.Gain knowledge and become a techno-functional expert in WMS product.Take ownership of customer issues and resolve them by analyzing the logs and source code.Raising requests with PD team to fix existing application issues.

Our current technical environment:

Software: Pro*C, PL/SQL, Java, Unix Shell Scripting, React JS, Rest API, Spring Boot, RDBMSFrameworks/Others: GIT, RDBMS, Oracle, JIRA

What you’ll do:

Povide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.Provides direction and inputs for Root Cause analysis and proposes prevention ideas.Lead the team in day-to day operation by helping team members to achieve their goals.Handling customer escalations and working towards betterment of customer service.Demonstrates high technical expertise as required to support concerned solution, for e.g.,
     - DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
     - Code debugging
     - Troubleshooting Mobile application issuesProduct and Domain:
     - Develops good knowledge of product features and functionalities 
     - Possesses good knowledge of relevant industry domain and business processes of the customers 
     - Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
     - Proactively gains knowledge of new features and functionalities in next releaseGuides/assists team members to resolve medium complexity issues.Collaborates with TAM and supports consumption/adoption improvement plans.Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.Communicates (verbal and written) effectively with customers and BY stakeholders, pro-actively guides team members to communicate and influence customer positively.Collaborates relentlessly, passionately and respectfully with various BY teams and partners, provides guidance on collaboration challenges.Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for:

5+ years of experience in Application Support with bachelor’s degree.Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domainStrong analysis skill in PL/SQL or Pro*CDemonstrable experience in analysing code and supporting of enterprise applicationsRDBMS concepts, SQLGood to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.