Job Description

Location(s):

Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN

Line Of Business: Technology Services Group(TSG)

Job Category:

Engineering & Technology

Experience Level: Experienced Hire

Senior Systems Engineer - ServiceNow Administrator

The Senior ServiceNow Administrator will play a pivotal role in overseeing and enhancing Moody’s ServiceNow environment, driving technical excellence and strategic alignment with business objectives. This role combines advanced hands-on administration, leadership, and strategic guidance to ensure the platform's health, scalability, and efficiency. The Senior ServiceNow Administrator will lead efforts to establish and uphold best practices around platform governance, instance strategy, integrations, and technical design while mentoring and collaborating with the broader ServiceNow team.

Roles/Responsibilities

Build and maintain strong partnerships with business leaders, stakeholders, and development teams to drive platform adoption and optimize functionality.Ensure platform health by developing and enforcing governance practices, conducting technical audits, and remediating configurations that do not align with ServiceNow best practices.Act as the primary technical escalation point for complex issues, guiding the resolution of incidents and ensuring timely delivery of solutions.Lead the planning, execution, and governance of ServiceNow upgrades, ensuring minimal disruption and leveraging new features to enhance the platform’s capabilities.Collaborate with development teams to design, build, and deliver scalable ServiceNow solutions that leverage out-of-the-box capabilities while minimizing customizations.Provide mentorship and training to ServiceNow administrators and end-users, fostering a culture of continuous learning and skill development.Proactively identify platform risks, bottlenecks, and opportunities for improvement, implementing robust solutions in collaboration with stakeholders.Develop and maintain comprehensive technical documentation, including design, configuration, and operational processes.Lead initiatives to adopt and integrate emerging ServiceNow technologies and features, ensuring the platform remains modern, efficient, and aligned with industry standards.Oversee instance security, user/group management, and access control while maintaining compliance with organizational policies and industry standards.Partner with cross-functional teams to drive innovation, improve service delivery, and enhance the end-user experience.

Qualifications

6+ years of experience managing large-scale ServiceNow implementations, driving architecture, and design improvements.5+ years of hands-on ServiceNow development and advanced administration, including scripting (JavaScript, AngularJS, jQuery), Webservices API (SOAP/REST), JSON, XML, and HTML/CSS.Strong expertise in core ServiceNow ITSM processes (Incident, Problem, Change, Service Catalog, Knowledge) and a working knowledge of modules like Discovery, MID Server, and CMDB.Proven experience in leading ServiceNow platform upgrades (minimum of 4 upgrades) and ensuring successful deployment with minimal downtime.Extensive experience in platform governance, security (user/group access management, ACLs), and configuration management.Demonstrated ability to deploy update sets across environments and maintain instance security and performance.Strong leadership skills with a track record of mentoring administrators and guiding cross-functional teams.Excellent problem-solving skills, with the ability to perform root cause analysis and implement sustainable solutions.Strong communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience.

Certifications

ServiceNow Certified Administrator (Required)ServiceNow Certified Implementation Specialist (Preferred)ITIL v3 or v4 Foundation Certification (Preferred)Agile methodology certification or practitioner experience (Preferred).

The Senior ServiceNow Administrator will not only ensure the platform operates at peak performance but will also serve as a key contributor to its strategic evolution, positioning Moody's ServiceNow environment as a cutting-edge tool to meet business needs.