Job Title:

Sr Technical Product Manager

Job Description

Title - Sr Technical Product Manager

Location – KS



Job Description

Your Journey at Concentrix Starts Here:

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

Are you ready to reimagine the world?

Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

Are you bold in your decisions, and do you have contrarian views on how to run a business?

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We're a remote-first company looking for the absolute best talent in the world.

#LI-Onsite

Build, manage, and set direction, schedules, prioritizations for teams and partners as a whole as well as for individual team member success.

Identify and solve systemic, organizational-wide problems, influence, and build relationships. Partner with Product Engineering & Platforms and Cross-Digital Functions to define needs to support strategic planning and metrics, program requirements, and scope. Maintain roadmaps, backlogs, pipelines & forecasts.

Product Management, product planning, product roadmap.

As a cross-functional partner, lead technical discussions and be a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, and business impact.

Articulate to stakeholders your team's scheduling, priorities, requirements, goals, and milestones. Integrate your project delivery & technical knowledge, subject-matter expertise, and understanding of frameworks, platforms, groups, trends to and influence business direction through data-driven analysis & outcomes.

Envision, forecast, develop and manage end-to-end project & agile delivery plans and ensure on-time delivery & execution, and operational effectiveness.

Provide hands-on agile, project program management during analysis, design, development, testing, implementation, and post-implementation phases; while recognizing the full lifecycle of concept to execution, delivery to operations & sustainment.

Perform risk and change management on projects.

Influence program/product direction and simplify complexity.

 

Additional Job Description:

Minimum Qualifications

 

B.S. in Computer Science or a related technical discipline, or equivalent experience.12+ years of software industry experience, including platform & systems engineering, hardware engineering, or technical product/program management experience.  Web, digital, large scale applications and/or APIs engineering & operations are a must.7+ years of people management experience leading teams to deliver technical programs or products from inception to delivery, to operations, sustainment, DevOps.Must have experience with delivering large scale eCommerce solutionsExperience communicating and representing work to senior leadership and framing discussions to gain valuable feedback and experience working with technical management teams to develop systems, solutions, and products. Analytical and problem-solving experience with large-scale systems.Experience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to drive product impact.Coach and mentor other scrum masters in our teamActing as a Scrum Master for the teamPlay a role in performance management, giving personal feedback to team membersDevelop and manage project time lines and resources utilizing Agile methodologies for various size projectsOversee the deliverables of cross functional teams, vendors and business resourcesDefine requirements, estimate resources, schedule deliverables, budget and manage costs, motivate teams, resolve conflicts, assess and reduce risks, and adhere to standard methodology and quality processesDevelop and proactively manage project plans specifying goals, strategy, scheduling, and identification of risks, contingency plans, and allocation of available resourcesFosters open communication across teams cross-functionally within the organization to identify cross-team development dependencies and expose risks early and oftenMust have experience with delivering large scale eCommerce solutionsNeeds to be able to identify appropriate technical and business KPIs that would be leveraged to validate Product ROINeeds experience with interpreting data points to identify areas of opportunity for enhancing a consumer eCommerce experienceShould have experience with positively collaborating with multiple delivery teams that are geo-diverseShould have experience with preparing and prioritizing products for PI planningDemonstrate total ownership of products from origination through deployment

 

Jira – must

Jira Align - must

Confluence – must

Schedule / Project Management must

 

Preferred Qualifications

Experience with organizational design and building teams for scale.

Experience managing managers.

#ConcentrixCatalyst

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.