India
24 days ago
Sr Technical Support Specialist
Welcome page Returning Candidate? Log back in! Sr Technical Support Specialist System ID 21363 Job Family CM - Commercial Support Job Locations IN-KA-Bangalore Job Location : Country (Full Name) India Overview

Do you have a passion for science and helping other scientists?  Do you genuinely enjoy empowering others with the right tools for their success?  Are you naturally curious about a variety of ground breaking applications in industry and academia?

 

TA Instruments  is on the lookout for an Application Scientist to join our Analytical Sciences team. As an Application Scientist, you’ll be part of a team whose mission is to delight our customers and ensure customer success.

Assist the Sales team to match prospective customers with the right TA Instruments  solution by participating in interactive presentations and performing feasibility studies.Engage in application-specific follow-up support with current customers to ensure their continued success.Research emerging markets to identify new “killer applications.” Refine and promote new applications for existing and upcoming products.Train our customers how to apply and operate our instruments during Thermal and Microcalorimetry products and appliactionsContribute application expertise to Marketing content, such as presentation slides, webpages, brochures, and application notes Responsibilities Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical sponsor in a fast paced pre- and post sales environment.Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design analysis that showcase the better capabilities of Waters product portfolio in line with the customers’ goals.Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs.Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner.Perform system and application training as well as technical sponsor to customers after the product has been installed.Conduct internal Waters Solutions Training to Field Sales Operations Qualifications QualificationsThree years hands-on experience with DSC,TGA ,NANO DSC , Nano ITC, TAM and software; experience with Microcalorimeters is highly desirable. Experience with TA Instruments  Products would be great ideal!Sound technical knowledge in Biophysical Chemistry, Drug-protein interactions,  Thermodynamics of Drug Delivery Systems, and Biomolecular InteractionsAnalytical and problem-solving skills as well as the ability to identify opportunities for improvement.Strong self-motivation, scrupulous attention to detail, high-quality written and oral communication skills, and the ability to thrive in a collaborative environment.Excellent interpersonal skills and customer-centric focus.Flexibility to travel, as needed, to customer locations.

 

Education

MS or PhD degree in Analytical Chemistry, Chemistry, Biochemistry, Nanobiotechnology, Materials Science/Engineering or related field.

Experience

3+ years user experience with DSC,TGA,NANO DSC , ITC , TAM Microcalorimeters.

Skills

Action oriented and eager to achieve resultsSound communication and presentation skillsHighly organized / well-prepared / time management skillsStrong interactive skills and a good listenerMatured disposition, positive attitude and strong sense of dedicationAdaptive to a dynamic and ever-changing environment Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

 

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

 

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

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