Sr Workplace Experience Coordinator - Washington, D.C. Job ID 204453 Posted 04-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Washington, D.C. - District of Columbia - United States of America **About the Role:** As a CBRE Workplace Experience Senior Coordinator, you will be responsible for the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. • Make a memorable first impression by greeting everyone in a polite and professional manner. • Create presentations and speak to various-sized groups. • Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. • Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. • Build positive working relationships with Business Segment leaders. • Escalate inquiries or complaints from employees, guests, and co-workers. • Conduct weekly building rounds/site inspections. Make notes of any issues/concerns. Complete maintenance and janitorial work orders, as needed. • Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. • Provide support for the Facility team, as needed, to ensure equipment and site are in working order. • Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. • May establish new techniques to ensure objectives are met. • Lead by example and model behaviors that are consistent with CBRE RISE values **What You Will Need** **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future** + High School Diploma or GED with 3+ years of job-related experience. Prior shift leader or supervisory experience strongly preferred. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. + Requires the ability to explain complex concepts or sensitive information. + Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Excellent organizational skills with a master-level inquisitive mindset Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr Workplace Experience Coordinator position is $70,000 annually and the maximum salary for the Sr Workplace Experience Coordinator position is $75,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)