Returning Candidate? Log back in! Sr. Analyst, Customer Experience Location US- ID 2025-4165 Category Information Technology Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other. Pay Range USD $72,813.00 - USD $89,341.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am-5pm, CST Remote Work Notification ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Due to growth we are looking for a Sr. Analyst, Customer Experience to join our team!

 

The Sr. Analyst, Customer Experience ensures efforts are in alignment with our customer focused efforts within the CX/DX department. The Sr. Analyst, Customer Experience will help envision, design, and create prototypes of positive customer interactions. Journey maps, ideation, and other facilitated events to enhance customer experience will be led by this role. Identifying and serving key stakeholders is critical to this role. The Sr. Analyst, Customer Experience will utilize their technical competency and vast prior experience to identify and lead visionary and prototyping activity.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?
• Be a change agent for emerging trends and experiences.
• Assist in the creation of long-term product strategies and roadmaps owned by other business and support units.
• Use empirically proven ideation techniques to generate design ideas.
• Document and produce experience artifacts including but not limited to customer journey maps.
• Research and document customer interactions and implement improvements.
• Research competitors / partners / companies and document findings.
• Understand and apply design thinking to the overall customer experience.
• Represent and champion the voice of the customer (VoC) for a portfolio of products.
• Other duties as assigned

Qualifications

What our team expects from you?
• Bachelor’s degree in a business or technology related area of study, or equivalent experience, required.
• 3-5 years prior professional experience with research and analysis required.
• Experience researching trends and experiences.
• Experience interviewing stakeholders and documenting results.
• Knowledge of driving product ideas from concept to prototype.
• Prior experience leading VoC efforts at an enterprise level is a plus.
• Hold or be willing to obtain at least one certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP).
• Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

 

What can you expect from Navitus?
• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

 

#LI-Remote

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

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