At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Manages and provides technology support for the student information system (SIS) and customer relationship management (CRM) system utilized by the ministry’s colleges. Ensures technologies are performing optimally and enabling organizational strategic goals around student recruitment, admissions, graduation and employment. Operate as part of the college’s “applications team” and serve staff, faculty and students. Lead or contribute to related projects. This is a hybrid role requiring 1-2 days of onsite/in-person support each week, remaining days may be ‘work-from-home’ (with supervisor permission). **Essential Job Functions:** · Administers and supports SIS and related technologies (e.g. integrations with other systems). · Leads implementation, upgrade, integration and enhancement projects, to include leading conference calls & meetings, task tracking, support document creation, and status communication as directed. · Builds relationships with users/customers and responds in an effective, timely and polite manner to service requests. · Works with Information & Technology (I&T) staff and vendor support to manage resolution of incidents and requests. · Provides in-person and remote support for colleges. Occasionally participates in issue resolution or upgrades that occur afterhours. · Works with I&T and customers to actively promote and implement standardization, utilization, integration, and optimization plans as directed. · Assists with the collection, analysis and reporting of data as requested by customers to support accreditation, regulatory, and decision making requests. ·Monitors SIS security, integrity and privacy. ·Supports business continuity planning (BCP). **Essential Qualifications:** + Three + years general information technology experience + Database (SQL) experience + Associates Degree required, Bachelor preferred **Preferred Qualifications:** + Five + years general information technology experience + Three + years experience in a higher education environment + Prior experience working with a student information system + Prior experience working with a customer relationship management (CRM) solution + Prior experience with Microsoft Dynamics CRM + Prior experience with Anthology products Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com