Company Description

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.
 

Job Description

What we are looking for:

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.
Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Experienced Customer Success Specialist with German and English

Qualifications

Responsabilities:

Sales order & Claims creation Maintenance of customer portal Customer query handling related to TAT or amendments to orders   Disputes / Issue resolution and RCA   MIS reporting as needed  Responsible for & Understands Order Management Process

Requirments:
 

Level of English B2 and level of German B1Previous experience on a similar position (at least 2 years)A very high level of Customer OrientationShould have Analytical skills.Order management – Prior Order Booking experience in OracleAbility to work fact-based with high agility, accuracy and attention to detailAbility to determine and resolve root cause issuesAn understanding of business processes and controlsAble to follow processes and provide “Best in Class” service and supportAbility to work empowered, transparent and to tight deadlines and manage own and department workload accordinglyAbility to work as an individual but also with other team members with minimum supervision once training is completedGood working knowledge in MS Office applications: Word, Excel, & PPTGood interpersonal and communication skills both written and oral

Additional Information

What we offer:

Long-term job security with permanent contractAdditional health insurance and life insuranceFood vouchersRegular shifts, Mon-Fri (9h to 18h)Competitive salary + extra bonusesWorld-class on-the-job trainingMultisport card partially covered by the companyYou will become part of a recognized international market leader and can enrich your CVAn ambitious corporate culture that encourages internal promotions and professional developmentTeam building and social activities, volunteer participation, charity events and much moreApply and you will get the full broad information about your possibilities with us

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted