Job Summary

Qualification and Skills College degree in related technical/ business area of equivalent work experience Ability to manage conflict coach and manage performance of others and motivate people to go an extra mile Ability to showcase good leadership skills to motivate team members Typically requires 3 to 4 years of experience in managing teams

Responsibilities

Manage day to day workflow and assignment of the L1 L2 levels Provide operational support for incident change problem and request management Support implementation of new controls and monitoring activities Ensure customer complaints and requests for information are responded to promptly and accurately and coordinate any necessary follow up Proactively ensure SoPs are up to date and accurate Proactively ensure appropriate process and technology gaps are filled to prevent problem and incident re occurrence Collaborate with L1 and L2 operations team to resolve incidents Serve as an escalation point for issues not resolved at a technician level Assist Manage any reporting requirements Create update and maintain operations run books and operational procedures and other KPI measurements and benchmarks

Certifications Required

ITIL

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.