The Global Accounts Receivable (GAR) team is looking for a highly motivated Business Analyst with an ownership mindset, a passion for customer advocacy, and a commitment to delivering excellence in managing Accounts Receivable (AR) tools. This role is designed to focus on executing key strategic AR Tools projects that align with GAR’s long-term vision, driving transparency, collaboration, and success through a structured, programmatic approach.

As a Business Analyst, you will be responsible for overseeing the entire change management process—from strategy definition and technology application to program development and post-launch success metrics. Your role will be crucial in ensuring smooth transitions and seamless tool implementation.

Strong communication skills and the ability to work effectively within cross-functional teams are essential. The ideal candidate will demonstrate solid project management expertise, as well as a relentless commitment to guiding customers through the AR tools journey, ensuring they are equipped for long-term success.

Key job responsibilities
Lead the execution of all processes within the tool convergence lifecycle, including discovery, planning, requirements gathering, roadmap creation, onboarding, and change management.
Develop comprehensive Business Requirement Documents (BRDs) that guide the application development and align with business needs.
Support the migration of channels from legacy systems to new tools, ensuring comprehensive User Acceptance Testing (UAT) and Production Validation Testing (PVT) are conducted for smooth transitions.
Collaborate with cross-functional teams to prioritize, execute, and track project activities, ensuring seamless delivery.
Design and implement a change management strategy that drives the adoption of critical changes throughout the execution and transition phases.
Partner with Service Centers and Product Managers to analyze key productivity metrics, develop strategies, and propose solutions that enhance the customer experience.
Influence cross-functional teams (business, operational, and technical) to ensure adherence to best practices and successful implementation.
Champion Program Change Management pillars such as Stakeholder Management, Communication, Training, Metrics, Resistance Management, and Recognition, to ensure smooth transitions and effective engagement.
Conduct stakeholder management through ongoing communication at various intervals (daily, weekly, monthly, and quarterly) across different levels, departments, and service centers.
Collaborate with technology teams to refine, prioritize (based on business impact), and execute the application roadmap while managing the backlog effectively.
Ensure the tools’ operational reliability to support global teams, optimizing efficiency and performance.
Work closely with the reporting team to define relevant metrics, create reporting mock-ups, write detailed requirements, support data availability, and track the timely delivery of reporting solutions.
Identify and address gaps in technology, collaborating with technical teams to implement necessary improvements and drive continuous system enhancement.

A day in the life
Collaborate with various cross-functional teams (business, training, reporting, product, and technical) to gather and present program updates.
Manage multiple projects and program updates concurrently, ensuring smooth execution and tracking.
Develop effective communication mechanisms and procedures to provide timely program updates to all relevant stakeholders.
Create and report on key productivity metrics and other performance indicators, tracking program defects and ensuring continuous improvement.