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The Senior Cane Navigator will provide student success services, including advising, to support undergraduate student retention, progression, and graduation.  This team plays a vital role in helping students navigate their academic path, overcome obstacles, and achieve their goals. This position reports directly to the Executive Director of Academic Advising, Miami Herbert Business School and works collaboratively with all academic programs within the assigned school/college as well as other campus partners. 

* Please include a cover letter and resume*

Core Job Functions:                                                                                                     

Assist with onboarding, training, and mentoring new Cane Navigators.

Facilitate coordination of programmatic outreach initiatives related to student success with campus partners.

Support unit with additional administrative responsibilities as determined by supervisor.

May be temporarily assigned additional students to caseload as needed.

Provide student success services, including advising, to support undergraduate student retention and graduation.

Beginning prior to the student’s first term, serve as the primary contact for assigned students throughout their entire undergraduate career and assist them in mapping out their individual pathway to graduation.

Educate students on co-curricular and experiential learning opportunities (e.g., study abroad, research, etc.).

Identify barriers to students’ success, including academic, social, and personal, and support students through overcoming those obstacles by facilitating coordinated referrals to the appropriate campus resources when needed, and follow up with students and campus partner to gain understanding if the student needs additional support.

Employ best practices in student success and advising. Build relationships with undergraduate students and consistently deliver high-quality services.

Explain academic policies, procedures, and guidelines and help students navigate the school/college/department and university-level administrative processes. 

Provide students with information related to services, resources, and programming that enhance the student experience.

Work with students to identify and achieve their academic, professional, and personal goals, by accurately guiding them in academic planning, including major, minor, and general education requirements.

Senior Cane Navigator:

Develop, monitor, and update degree plans and academic records and regularly track progress and student engagement to ensure a timely graduation.

Investigate and troubleshoot overrides, registration permissions, course substitutions, and prerequisite checks.

Participate in programs, events, activities, and functions related to student success.  

Monitor student academic progress and satisfaction.

Know and keep up to date on the academic bulletin, academic calendar, services, resources, and programs across the University. 

Partner with academic and non-academic units (e.g., Counseling Center, Veteran Resource Center, International Student and Scholar Services, Housing and Residential Life, Orientation and Commuter Student Involvement, etc.)

Use tools, analytical dashboards, and technology fully to manage student success and student communication, maintain accurate student records, and document student interactions in EAB Navigate.

Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.

Consistent with Family Educational Rights and Privacy Act (FERPA) guidelines, interacts with parents and families of students, faculty, social worker/case management to support students.

Participate in ongoing training and professional development programs. 

Be trained as a career champion through the University’s Toppel Career Center. 

Adhere to University and unit-level policies and procedures and exercises sound judgment.

Perform other duties as assigned. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

                                                                                                         

Core Qualifications:

Education:

Bachelors Degree in relevant field

Experience:

Minimum of 2 years of experience in advising, counseling and/or customer service is preferred. Any relevant education, certifications and/or work experience may be considered

Knowledge, Skills and Attitudes:

Candidate must have passion and dedication for providing students and their families with thorough, compassionate support, and the utmost care. 

A keen ability to build relationships and connect with members across campus to ensure thorough, well-rounded support and solutions to students and their families. 

Ability to communicate effectively in both oral and written form.

Demonstrate a positive attitude and strong interpersonal skills.  

Demonstrate a strong ability to stay focused in a high pace work environment.  

Demonstrate accuracy and attention to detail.  

Ability to handle difficult and stressful situations with professional composure.

Ability to maintain effective interpersonal relationships.

Ability to understand and follow instructions.  

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A9