We are seeking a talented individuals to join our US Voluntary Benefits Team at Marsh McLennan. This role will be based in Mexico City.

This is a hybrid role that has a requirement of working at least three days a week in the office.

This position acts as a primary client relationship consultant with responsibility for all account servicing, functions as the central point of communication in the department acting as a liaison between various departments and functional areas, consults with the Client Executive/Program Manager in the day-to-day client needs. They also proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs. We are seeking for individuals that apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement. Great communications skills as well as a client centric attitude are esencial skills required for this role.

We will count on you to:

Provide knowledge concerning the client’s needs and partners with the Client Executive/Program Manager to complete projectsHandles more complex client issues and makes recommendations by utilizing client service and administration expertiseMentor and provide feedback internally to other team membersImplement marketing plan for the communication of the client’s program to its employeesMonitor all projects to make sure they are on track to ensure commitments are kept and accomplishments realizedEvaluate current processes and determine new solutions and process improvements to create an exceptional employee experienceEstablish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the clientMaintain client required business documentation regarding the clientManage escalated participants issues in partnership with the Client Service Analyst to identify any trends or process improvement needs

What you need to have: 

BA/BS degree preferredProven project management skills or benefits administration experienceProfessional demeanor with strong communication and organizational skillsSelf-motivated with the ability to handle multiple client projects and meet defined timelinesResults oriented with the demonstrated ability to follow-through on client issues to resolution.

What makes you stand out:

Ability to manage multiple projects simultaneouslyExcellent analytical and organizational skillsStrong relationship building and project management skills. Experience working with large complex organizationsPrior benefit administration experience

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.