About the team

A Client Account Executive, Mid-Market at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers while growing YoY revenue. Serving as a consultant to the client, the CAE will show the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The CAE is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

The CAE is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader.  

What you’ll do

Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base. Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics. Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals. Generate pipeline and drive an efficient sales process Achieve or exceed quarterly revenue goals. Serve as a Dialpad expert and become a trusted advisor and resource for your customers.  Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

5+years of experience in a closing sales role. Previous Mid-Market experience preferred. Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.  Ability to communicate, present and influence key stakeholders and decision makers. Experience with solution selling techniques such as SPICED and/or MEDDICC. Experience providing timely and accurate forecasts to sales leadership.  Excellent time management skills with the ability to track numerous details. Willingness to travel to customer locations or events as needed. SaaS sales background required, bonus points for UCaaS/CCaaS. Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets).

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.