The Senior Client Communication Specialist is responsible for developing and overseeing communication of pertinent information to Paycom’s clients. This role is responsible for creating, writing and coordinating exceptional communication strategies and tactics, including but not limited to product updates, new laws and regulations, corporate newsletters and blogs. This individual seeks to improve communication strategies and consistently uses the corporate style in order to promote the professional image of the company while keeping clients engaged and informed.

RESPONSIBILITIES

Work directly with teams across the business to assess needs to communicate with Paycom clients, build communication plans and strategies, and ensure the appropriate execution of all plans. Coordinate and own project tasks and details. Gather information, write, rewrite, edit and proofread any applicable documents and materials. May include but not limited to newsletters, email communication, blog content and other materials. May include editing information or formulating text for the Paycom website. Writing, editing and proofreading documents as well as external communications to existing Paycom customers. Work with department managers to find opportunities for streamlining processes. This includes recommending and implementing changes to communications plans and processes to address identified gaps or meet emerging needs. Review and analyze performance metrics of emails and communications, track and report on trends. Assist with managing project calendar and related deadlines. Research and brainstorm relevant topics to create compelling blog and newsletter content. Build and manage email lists. Ability to explain, in detail and simple language, events and information happening at Paycom. Edit and format documents in accordance with appropriate specifications, styles and branding. Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook. Learn all aspects of the functions of the Marketing Department and be able to fill-in and assist with a variety of functions as needed. Handles related tasks as assigned