Returning Candidate? Log back in! Sr. Client Services Executive Location US- ID 2025-4116 Category Customer Service/Support Position Type Full-Time Remote Yes Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other. Pay Range USD $82,586.00 - USD $101,333.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am-5pm Remote Work Notification ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Navitus Health Solutions is seeking a Sr. Client Services Executive to join our Strategic Account Management department!

 

The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.  

 

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team? 

Support/back up the CSE, Senior CSC and CSC responsibilitiesCreate and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reportsInvestigate/follow-up if Performance Guarantees are not met and present those results to their assigned clientsConduct Client training (Client Portal Site, Navi-Claim, etc.)Assist with escalated member/Client issues requestsIdentify and present Client opportunities to improve costs, service and healthContract maintenance and performance   Travel to Client sitesProvide mentoring to the coordinator levels and CSEsOther duties as assigned Qualifications

What our team expects from you?

Bachelor's degree in business, marketing, or related area preferredKnowledge of PBM or health care industry preferred.At least 7 years of successful experience interfacing directly with clientsStrategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.Ability to work independently and prioritize work to meet client needs.Strong team orientation, commitment to sales and client service and desire to succeed.Willingness to travel as needed to meet goals.Excellent verbal and written communication, presentation and negotiation skills required.PC skills; Microsoft Office, Email, and Internet.Ability to manage coordinator level resourcesValid State Driver’s License and current Automobile Insurance PolicyParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employeesWhat can you expect from Navitus?      • Top of the industry benefits for Health, Dental, and Vision insurance      • 20 days paid time off      • 4 weeks paid parental leave      • 9 paid holidays      • 401K company match of up to 5% - No vesting requirement      • Adoption Assistance Program      • Flexible Spending Account  #LI-Remote

 

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

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