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The University of Miami/UHealth Department of Physical Therapy - Acute Care is currently seeking a full time Sr. Clinic Assistant to work in Miami, FL. Under the direction of the Office Manager and outpatient supervisor, the clinic assistant has a dual role in which he/she provides a point of patient greeting and intake, and assists therapists in performing patient care duties.  Primary tasks involve front office support of answering phone calls, scheduling patients and preparing daily logs and reports.  Additionally, this person assists with treatment procedures as directed by therapists according to UHealth policies and procedures, and state guidelines. Other duties may include cleaning treatment areas, assisting with scheduling, filing, and assorted clerical duties.

CORE JOB FUNCTIONS                                                                                                     

Explains HIPPA to patients and obtains signatures.

Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.

Tracks pending records to ensure delivery prior to clinic visits.

Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records. Travels within the facility and campus to retrieve records, films, or CDs.

May collect and prepare specimens.

Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.

Assembles, completes, and processes patients’ charts.

Assists with ordering, receiving, distributing, sorting, and storing supplies.

Reports suspicious or unusual incidents to appropriate supervisory personnel.

Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

High school diploma or equivalent

Minimum 3 years of relevant experience

DEPARTMENT SPECIFIC FUNCTIONS

Monitoring the newly implemented UChart scheduling system (Cadence) for the satellite clinics in conjunction with department referral work-queue to assure timely processing of referrals across all satellites.

Perform data entry into research data base for outcomes measurements linked to quality initiatives. Assist in recruiting appropriate subjects for clinical research activities.

Assist in coordinating volunteer placements across the physical therapy satellites.

Provide relief coverage at various satellites in the event of support staff shortage.

Assist registrars with patient insurance verification, authorization, and re-authorization.

Establish, maintain, and periodically update a training manual for clinic assistants and front desk personnel that will serve as a printed resource for new staff.

Serve as a trainer for departmental orientation for new incoming staff.

Serve as a point person to keep satellite staff up to date with Joint Commission standards and compliance issues.

Assist in coordinating specialty events related to academic department’s community service opportunities. 

Recruit volunteers as needed.

Perform all other essential duties of a clinic assistant

Provide courteous greeting and patient intake functions at front desk of outpatient therapy. Notify therapists within 3 minutes of patient’s arrival.

Perform reception duties as needed.  Answer multiple phone lines per the UHealth Etiquette guidelines.  Check phone messages and take thorough messages and deliver in a timely fashion to fellow staff.

Assist in ordering office and clinic supplies.

Assist in daily charge entry and visit entry.

Assists with month end data tracking for billing functions.

Assists the physical and occupational therapists with treatment procedures as directed.

Communicate with nursing and physician staff as needed and directed by therapists.

Assist in the maintenance of patient records.

Maintain patient confidentiality and observe all HIPPA guidelines.

Participate in quality and safety improvement activities.

Correctly sets up, prepares and administers modalities for patient treatment as directed and supervised by therapists.

Correctly and courteously positions patients for treatment as directed by therapists.

Follows designated instructions on safety procedures and precautions when assisting with patient treatment.

Verbally report significant information or changes in a patients’ condition to the appropriate therapist immediately.

Maintain a safe and clean work area in the clinic.

Maintain appropriate equipment logs (ie, temperature for hydrocollator, freezer, etc.)

Maintain appropriate water levels in the hydrocollator daily.

Stock linen and prepare treatment areas between patients throughout the day.

Clean treatment tables, mates, exercise equipment, etc. such that there is no accumulation of dust and dirt.

Punctual attendance for all scheduled shifts.  Requests for time off are made one month in advance.

Knowledge, Skills and Attitudes:

Skill in completing assignments accurately and with attention to detail.

Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

Ability to process and handle confidential information with discretion.

Ability to work evenings, nights, and weekends as necessary.

Commitment to the University’s core values.

Ability to work independently and/or in a collaborative environment.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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