Essential Duties and Responsibilities:

- Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.

- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.

- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.

- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.

- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.

- Implement direction and serve as the primary point of contact for Clinic Support Specialist, Supervisor, Regional Clinic Manager, and/or Regional Clinic Director in B&M and other exam locations.

- Offer ongoing experience-based support to Clinic Intake Specialists.

- Serve as primary POC for per diem locations in assigned state.

- Track per diem locations and manage per diem scheduling needs.

- Maintain Clinic availability calendar on an on-going basis.

- Assist with training new hires.

- Travel within region as required.

- Ability to work onsite in the Newport News, VA clinic required
- Weekend availability required
- Valid Drivers License required
- The ability to travel locally up to 20% of the time for work purposes Minimum Requirements

- High School Diploma or GED.

- Minimum 6 months VES Clinic experience required.

- 2-4 years of related experience.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.