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Roles & Responsibilities:

Resolve critical and complex technical issues. Combine technical expertise and customer requirements to solve complex business challenges. Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services. Work with Architects to deliver solutions and deploy new capabilities in customer environment. Analyse and eliminate top issues impacting customer experience. Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities. Create documentation (SOPs & TSGs) to help L1/L2 teams to support operations. Work on critical, highly complex customer scenarios that span across multiple Azure services Act as a technical escalation point within the team Work with architecture team on process improvement and strategic initiatives

Requirements:

10-12 years of experience in a technical position and a minimum of 5 years of experience as an Azure Cloud Engineer Extensive hands-on experience on Azure IaaS and PaaS services Strong hands-on experience and expertise on Python based serverless development and deployment is must Expertise in ARM templates, Azure Functions is required. Expertise in ARM templates, Azure Functions is required. Experience in AWS Lambda development & deployment experience - AWS Lambda, API Gateway, Serverless features is an added advantage. Passion for customers and focus on delivering the right customer experience.