OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Sr. COBRA Specialist is responsible for supporting supports the COBRA/Direct Bill team and utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies and processes. 

This is an operational position.

Essential Functions/Duties/Responsibilities

Primary responsibility is to manage assigned operational duties and account record changesAccurate and timely update of status of all assigned operational duties and taskRespond accurately and timely to incoming written and telephonic inquiries during peak times or as assignedAssist in identifying process gaps for assigned customers to ensure internal process documents are accurateEscalate to Account Manager or Department Manager when knowledgebase or tools are insufficient to satisfy inquiriesProvide professional and timely service to internal audit requestsEffective communication skills via telephone, email and in-personParticipate in ongoing training relative to the functional areaForm strong partnerships within the department and organizationIdentify and document areas of improvement or innovation through process change or automationMeets or exceeds all performance standardsAssumes other duties as assigned by Manager

Competencies

Effective communication skills via telephone, email and in-personMust be willing to adapt and display positive attitudeAbility to work independently and as part of a teamMust value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplaceMaintain punctuality and adherence to set schedule with extra hours as neededMust be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.Analytical skills; strong research and follow up skillsAbility to multi-task Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skillsMust be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

HS Diploma required3-5 years of related experience and/or training, 1 year min as Specialist strongly preferredMust have knowledge of employee benefits, COBRA and other federal/regulatory requirements  Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred

  Bachelor’s degree preferred 

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.