Sr. Complaint Handling Operations Expert
In this role, you have the opportunity to work with a variety of diverse people within the company to facilitate the complaint handling process globally as a business and product Subject Matter Expert.
Your role:
Cross-functional communication to gather additional data on complaints as needed.Acts as a liaison between Philips, the Trusted Partner, and the Business/Market stakeholders.Provide ongoing feedback on the quality of the complaint handling process.Responds to questions and provide guidance on product specific concerns.Monitors team performance, provide additional support to the Sr. Manager of Complaint Handling in requested activities.Manage compliance with FDA regulations and other Regulatory Agencies as required, ensuring guidelines and policies to all products and operations are consistent with those regulations.You're the right fit if:
You’ve acquired 5+ years of experience in complaint handling and vigilance reporting in the medical device industry and are considered as a subject matter expertise in one of these areas. You have wide-ranging experience using professional concepts and company objectives to resolve complex issues in creative and effective ways.Your skills include strong working knowledge of appropriate global medical device regulations, requirements, and standards, such as 21 CFR Parts 803, 806. And 820, ISO 13485, ISO 14971, European Medical Device Directive (93/42/EEC), Canadian Medical Devices Regulation (SOR/98-282), Japanese MHLW Ordinance 160, and ISO 9001.You have a bachelor’s degree or higher.You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.You’re an excellent communicator, with a charismatic approach to being an agent for change. You have complete knowledge of Philips company’s products and services. Up to 25% travel required for this role.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.Discover our rich and exciting history.Learn more about our purpose.Learn more about our commitment to diversity and inclusion.Philips Transparency Details
The pay range for this position in Nashville, TN is $114,750 to $183,600.
The pay range for this position in Plymouth, MN is $120,488 to $192,780.
The pay range for this position in Cambridge, MA and San Diego is $128.520 to $205,632.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA, Nashville, TN, Plymouth, MN, or San Diego, CA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.