Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Senior IT Compliance Analyst (Philippines)

Position type: Full-time

 

Job Description:

Five9’s Compliance and Privacy Team is seeking for a detail oriented, highly motivated and technology-savvy Governance Risk and Compliance (GRC) team member, who can help support, promote and mature Five9’s GRC program.

 

Job Role:

As a Senior IT Compliance Analyst, you will be responsible for executing the governance processes. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify and report on control/process gaps and high-risk areas and to identify opportunities for improvement to help mature our GRC program.

 

Responsibilities:

Assist in reviewing and monitoring compliance programs around IT SOX, PCI, SOC 2, ISO and other upcoming compliance initiatives. Partner with various Business and IT groups to understand business processes, correlate the processes with IT controls, identify gaps, assess risks, and recommend remediation actions Help gather and analyze data from several data/system sources and prepare metrics reporting Able to communicate potential gaps or issues with different levels of management and with various cross functional teams Interface directly with process owners, internal and external auditors Work closely with the Director of IT GRC in performing IT controls management reviews, managing exceptions, and owning remediation steps for identified issues. Document and maintain control matrix, process documents, narratives, flow charts and on-going IT compliance program documents Drive improvements in existing processes and develop innovative and efficient solutions Partner with various IT team members to continuously develop and improve GRC requirements Review and assess vendors’ SOC reports and provide security and compliance assessments against industry standards (ISO27001, COBIT, SSAE16, PCI DSS, FedRAMP, CSA etc.). Coordinate with process owners, internal and external auditors as necessary

 

 

Qualifications:

S Degree in Management Information Systems, Computer Science, Business or any technology related field 3-5 years of experience in supporting IT governance and compliance programs and internal/external audit, security, or compliance CISA or CISM certification a plus. Familiarity with cloud computing and SaaS, IaaS and PaaS service models. Worked with cloud based finance and CRM applications a plus. Strong interpersonal skills, with the ability to work across the organization and interact effectively at all levels of management and peers. Ability to think outside the box. Self-motivated and ability to get stuff done on tight deadlines. Very high attention to detail, high integrity and business ethics Excellent skills around troubleshooting, problem-solving, project management and conflict resolution Excellent written and verbal communication skills. Team player who can help whenever needed, ability to wear multiple hats. High Proficiency with MS Office and has a knack of learning new applications and tools. Willing to work night shift

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.