Do you have a passion for understanding how customers engage with smart home technology? Do you want to influence how Alexa makes home and life better for customers? The Alexa Smart Home Growth team is looking for an experienced researcher who wants to deep dive customer motivations, barriers, and behaviors to uncover insights that influence business and product roadmap decisions. Your research will inspire the organization to invent new Alexa based experiences on behalf of customers, impacting millions of lives.

Successful candidates will relentlessly pursue customer insights and understand how to turn them into actionable product, marketing, or business recommendations. You are analytical and thrive in complex data sets, turning them into simple business proposals that excite leadership. You'll draw from past experiences to lead the organization in how to think about different research approaches, and will be expected to apply them to a range of research questions. You are a strong collaborator and are expected to build relationships with internal researchers to ensure your studies raise the bar while engaging to positively build our Devices research community. You know how to be scrappy but can also operate as part of a larger team and business. You’ll have proven to be persistent but diplomatic and take challenges head on with a positive, play-to-win attitude that influences others around you.

This role requires ‘outside the box’ thinking to find new ways that help us get closer to customers faster. While you will employ traditional methods of product research, we have aspirations that will require a different way of thinking. Technically, you have deep expertise in design, creation, management, and business use of surveys, randomized experiments (including conjoints, maxdiff, and other choice tasks), and the latest quantitative research tools such as AI. You have a breadth of experience managing brand level, product attribute, and marketing studies.


About the team
Our homes are an important part of our daily experiences, now more than ever. They are where life happens, where we grow up, where we laugh, bond and feel safe and secure. Smart homes help make our lives easier, safer and more entertaining. You can be part of the team that delivers that value to our customers, and in doing so you can shape the future of the smart home. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will be part of a team that embraces calculated risk taking, moves fast to bring value to customers and has fun together while doing so.