The NA SSC Senior Continuous Improvement Analyst will play a pivotal role in optimizing the North America Finance SSC business processes and driving continuous improvement across the NA SSC organization.  In this role, the Sr CI Analyst will be responsible to analyze existing processes and data, identify inefficiencies and evaluate potential improvements along with measurable outcomes.  This role supports the Director of CI in the selection, justification and advocacy for process improvement investments specifically tailored to the productivity gains of the NA SSC activities for On-Shore and Off-Shore organizations.  Your work will directly impact the success of our organization by fostering a culture of continuous improvement and operational excellence.

Lead and manage improvement projects using proven project management skills, collaborating with onshore Continuous Improvement Counterparts in the SSC and Businesses as well as offshore service delivery partners to improve operational performance of the North America Shared Service Department. Facilitate workshops and brainstorming sessions to generate innovative solutions, working with cross functional teams including other onshore, shared service departments, function experts from the businesses we serve and offshore partner. Create formal proposals for continuous improvement projects to key levels of management to secure approval of the projects as well as project updates including project completions status, risks and mediation plans. Establish clear and well-articulated implementation plans, highlighting clear objectives, defined outcome indicators, and performance measure indicators. Identify available resources (for example, people, material, and finances) and secure employee commitment (ex: process managers) for proactive change management. Collaborate with leadership & cross-functional teams to ensure alignment with organizational goals. Create and maintain measurement tool(s) to monitor performance and improvements in key metrics.