Sr. Contracts Processing and Billing Specialist

Job Description

Reporting to the Manager, Contracts Processing and Billing, the Sr. Contracts Processing and Billing Specialist is responsible for the accurate processing of contracts, orders, and billing schedules for the organization. This position is an integral role in the commercial process, working cross functionally with Sales, Quoting and Contract Operations, Accounting, Revenue, Sales Operations, and Solution Delivery. Responsibilities include communication and clarification of contract related details and ensuring the contracted products and services are accurately billed.  The essential function of this role is validating accuracy on assigned quotes as they relate to executed documents. This position is responsible for setting the stage for all internal and external financial reporting, as it relates to the revenue cycle.

Principal duties and responsibilities:

Meticulously review both standard and non-standard contracts and quotes, including financial and non-financial agreements, to ensure accuracy and detect inconsistencies. Communicate necessary corrections and identify trends for potential process improvements. Independently and collaboratively work to identify the root cause of billing issues. Leverage in-depth knowledge of services, products, systems, and complex pricing models to resolve discrepancies effectively.   Offer expert guidance and direction to team members and cross-functional teams on processes, best practices, and system functionality, ensuring alignment and efficiency. Work across departments to ensure all essential information is captured for management reporting on new contracts and related billing events. Contribute to defining and achieving team goals and activity metrics Conduct account reviews to reconcile billings with contract terms, ensuring compliance and accuracy. Monitor customer implementations go-live dates to ensure proper and timely billing, coordinating closely with relevant teams.      Ensure the accuracy, completeness, and timeliness of customer billings and billing operations. Execute billing processes with precision, adhering to established procedures. Research and address billing-related inquiries from internal departments and customers, providing timely and effective resolutions. Create billing schedules that align with contract terms, milestones, and billing cycles, ensuring timely and accurate invoicing. minimizing disputes. Identify potential credits, process the necessary documentation, and provide audit support to maintain financial integrity. Set up, manage, and troubleshoot multiple customer portals for invoice submission, ensuring seamless and efficient operations. Create and maintain comprehensive process documentation, ensuring clarity and consistency in operations. Provide excellent, considerate customer service to both internal and external customers, fostering positive relationships and ensuring satisfaction. Undertake other responsibilities as determined, contributing to the overall success of the billing function

Key Skills/ Competencies:

Excellent written and verbal communication abilities Ability to read and interpret legal contracts as they relate to billing Strong research and analytical skills Strong attention to detail Ability to prioritize and manage multiple responsibilities Goal oriented Ability to work independently, exercising strong judgment and decision-making abilities Ability to retrieve and analyze complex data under tight deadlines Knowledge of reoccurring and independent invoicing processes  Commitment to excellent customer service Enthusiasm to be a team player and assist others Experience with MS Excel, Word and Outlook   Must be able to work overtime at month end, quarter end, and year end

Required Education, Certifications, and Experience:

Bachelor’s degree in related discipline or a combination of education and related experience Billing experience required Minimum 3 year of relatable experience in contracting, billing, finance, accounting or sales support

Preferred Qualifications:

Experience with SFDC (Salesforce), CPQ (Configure, Price, Quote), & CLM (Contract Life-Cycle Management) Understanding of revenue recognition concepts Experience with using systems that lack semantic interoperability Background in software as a service