OVERALL PURPOSE:

Reporting to AR supervisor, supports in the full execution of the AR day to day operations to ensure accuracy and efficiency.

DUTIES & RESPONSIBILITIES:

Essential Duties:

· Assist in analyzing customer requests for credit, assigning credit lines and performing credit analysis, obtaining financial references, and analyzing credit data for both new & existing customers.

· Assist in managing a strategic account portfolio of customer receivables and work to maximize company’s cash flow by solving customers’ payment issues.

· Understand the billing and collection processes in order to provide help and guidance to AR team members by identifying the areas that need improvement and drive resolution to streamline AR processes.

· Daily review of AR aging and monitor the delinquent status of all assigned accounts and follow up as necessary to keep account current. Update customer accounts with detailed notes in the system regarding collection process and disputes in accordance with company policies and guidelines.

· Reconcile customer A/R accounts as needed.

· Review open accounts for collection efforts, determine the reason for delinquency and work cooperatively with Sales Department and AR supervisor. Documents thoroughly and accurately all collection efforts for assigned accounts, including obtaining complete understanding of prior disputes made and performing preliminary research in order to adequately communicate to the customer and/or all level of employees in other departments.

· Responsible for resolving all questions and/or concerns from the customers for their statements or billing transactions, providing up-to-date balance to customers

· Review customers’ agreements/contracts to identify program allowances and agreed upon programs/offers to ensure proper credits/debits are processed and issued by determining necessary process such as processing with adjustments, offsetting with the existing balances, or requesting AP for a refund payment as needed.

· Perform daily cash application to ensure all payments are accounted for and properly posted using the correct General Ledger Accounts.

· Work with GL team and assist in calculating accurate program allowance accruals at each month-end close.

· Assist with the resolution of any issues related to overages, shortages, pricing discrepancies, or credit issues that are creating collection problems.

· Assist in month-end and year-end close and in completion of annual audit requests, which may include research and prepare a reconciliation;

· Assist with projects as needed and perform other related duties as required

· Regular attendance and punctuality are an essential duty including time management.