Sr. Customer Assistance Representative Location Marysville Category Customer Service/Support - Customer Service/Support Job ID 2025-508509 Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a home city location

 

The pay for this position starts at $17/ hour 

 

This position is located at branch 3836 1673 MARION-MT GILEAD RD
MARION, OH 43302-5892

 

We offer:

Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development

 

Apart from religious observations, must be able to work the following schedule:

Mon-Fri 8am-5pm and every other Saturday from 8am-1pm (with a flex day during the week when working Sat) Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications High school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following schedule(s):  Mon-Fri 8am-5pm and every other Saturday from 8am-1pm (with a flex day during the week when working Sat)Must be at least 18 years old