Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

If you are someone who wants to play an active role in the rapidly-growing space economy, building industry-leading, and delivering solutions for problems customers may not even know they have, then keep reading.

The Kuiper Marketing team is looking for a creative, analytically minded, and goal oriented Sr. Customer Insights Manager to help inform marketing strategy through a deep understanding of our customers and industry. As an ideal candidate, you have a strong understanding of different research methods to inform marketing strategy and measure impact, spanning qualitative, quantitative, and syndicated solutions. You know when it’s important to be pragmatic in designing and when creativity is needed. You're interested in pushing the boundaries of research using proven agile methods while also pursuing continuous improvement to raise the bar on research practices and scale efforts. You’re a passionate researcher with strong observational and analytical skills, able to collaborate effectively with other teams; and have a relentless determination to do what’s right for Amazon's customers. You work with minimal direction, are able to explore and synthesize, and move quickly while delivering high-quality outputs.



Key job responsibilities
- Work with internal partners and stakeholders to define research needs, identify the right research opportunities, and roadmap activities.
- Own all aspects of the lifecycle (methodology / study design, budgeting, programming, execution, analysis, reporting and communication).
- Combine and distill disparate information sources for holistic insights, and connect the “what” with the “so what” and “now what” to drive business impact.
- Build scalable and nimble customer insights solutions, tools, and processes.
- Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization, and drive adoption of research findings through well planned and cohesive socialization mechanisms.

Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life
Are you looking to create value for millions of customers through cutting-edge products and services? Do you want to work with a team where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for employing customer insights to inform marketing strategy and business decisions more broadly? Are you both mechanic and strategist, able to design, implement, and apply research to tackle tough problems? Do you enjoy architecting and creating solutions that turn disparate information sources into insights? This describes your daily journey. Are you ready? Then join us on Project Kuiper.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Redmond, WA, USA