Sr. Customer Technical Liaison Specialist Country/Region: US Location: Vernon Hills, IL, US, 60061 Req ID 81006 | Vernon Hills, United States ZF Gainesville, LLC **Job Description** **About the Team:** The Sr. Customer Liaison Spec is responsible for representing internal engineering and business departments while supporting on-site customer product development initiatives, which ensure the seamless and timely integration of ZF products into customer engineering projects, in addition to serving as a technical liaison for all engineering applications during product development at the respective customer site. **What you can look forward to as Sr Customer Technical Liason Specialist:** + Resolves service and warranty problems related to Division IA customers in North America. + Troubleshoots and answers technical questions related to operations, service, and warranty. + Act as “first response” for any quality issues that may arise at OEM customer locations. + Visits customer installations for the purpose of troubleshooting and corrective action of ZF products during “unit down” situations. + Communicates with respective ZF Business Units regarding technical problems for engineering resolution and direction. + Reviews field returns for non-conformities and implements corrective actions as instructed. + Manage interface between warranty, production, and engineering to improve product, based on feedback from warranty and customer visits. Recording of all technical, warranty-related information from the field and manage the subsequent inspection of defective units. + Supporting warranty claim settlement and claim decision (according to given standards). + Determines warranty issues based on technical know-how and/or policy. + Responsible for product training at the customer plant level. + Performs installation checks on various customer application. + Travel as required to support both ZF facilities and Customer locations. Travel is extensive (60-80%), including international assignments. + This position is designed with the responsibility and authority to represent the needs of the customer in accordance with the company policies. + Understand and comply with ISO 9001, TS16949, and ISO14001 requirements. **Your profile as Sr Customer Technical Liason Specialist:** + Bachelor’s Degree in Mechanical Engineering or related field + 6 – 8+ years experience + Must be able to speak/understand/write English + Effective verbal and written communication skills, including experience in dealing with customers. + Must possess and maintain valid passport for international travel as well as valid US drivers license. + Experience in technical support with industrial equipment is required including: hydraulic, electrical, and mechanical systems. + Ability/willingness to travel both domestically and internationally (up to 50%). **Preferred Skills and experience:** + 3-5 years of ZF product knowledge preferred. + Knowledge of 5S and Six Sigma problem-solving methodology. + Familiarity with transmission components and the technical characteristics of Powertrains (engine to tires) **What We Offer at ZF:** + A supportive collaborative team environment + Annual Incentive Plan + Paid Vacation + 401k Plan + Health Care Benefits + Paid Holidays + A strong diversity culture + Supportive Employee Groups and community outreach activities Be part of our ZF team as Sr. Customer Technical Liaison Specialist and apply now! Contact Bethany Vijayakumar DIVERSITY COMMITMENT: Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: