- As a DevOps Engineer IV in Platform as a Service for on-premises cloud, you will be responsible for ensuring the reliability, availability, and scalability of our PaaS infrastructure, IaaS platforms, cloud management platform, CI/CD pipeline, automation, and tooling. You will work closely with our development, operations, and security teams to design, implement, and maintain a highly available and secure PaaS platform and managed services systems.
- Your primary focus will be on design, developing, and maintaining the service catalog, CI/CD pipelines, and automation required for our PaaS offerings, managed services tools, ensuring high availability, reliability, and performance of our services.
- You will be responsible for ensuring that our PaaS platforms, cloud management platform, and other managed services meets the needs of our internal and external stakeholders.
- This role will be focused on our Containers as a Service Platform (CaaS)
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Design, develop, implement, and maintain Grafana Data Reporting and Visualization with specific familiarity working with VMWare VROPS data collection and presentation.
- Design, develop implement, and maintain a cloud management platform, CI/CD Pipeline, automation, and managed services tools.
- Automate deployment, monitoring, and management of PaaS and IaaS services.
- Ensure that our PaaS and IaaS platforms meets the needs of our customers, including internal and external stakeholders.
- Develop, and implement automated processes for incident management, problem management, and change management in alignment with Charter Incident and Change Management Polices.
- Continuously monitor and analyze the performance of PaaS and IaaS services to identify and resolve issues proactively.
- Works with developers, testers, and deployment teams to create software deployment plans.
- Writes and updates automated scripts for installation of server software products.
- Configures necessary hardware or virtual machines and operating environments as needed.
- Works with developers and hardware teams to update infrastructure and OS for applications.
- Performs production installations and upgrades of server software products.
- Works with developers and infrastructure teams to install or upgrade third party software.
- Monitors a systems performance, and reliability as well as the daily data processing.
- Being a competent problem solver who can identify and resolve complex issues as part of a team.
- Mentors less experienced engineers.
- Participate in capacity planning and performance optimization efforts.
- Participates in project-related stand-up meetings.
- Reviews and provides feedback for all external facing user documentation, including on-line help.
- Provides documentation support as necessary.
- Participate in an On Call rotation to ensure 24x7 support of Cloud Services. Perform other duties as requested.

The pay range for this role depends on depth and length of experience, and ranges from $65-$75/hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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