We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing
As the Senior Director of Application Development and Quality Assurance (QA), you will oversee the strategy, execution, and delivery of large-scale technology initiatives across the Global Payment Solutions (GPS) portfolio. You will lead a team of over 50 professionals, including developers and QA specialists, ensuring projects align with business objectives, meet performance standards, and are delivered on time and within budget.

You will act as a critical liaison between business stakeholders and technology teams, advocating for client needs and driving innovation. Additionally, you will ensure all processes and solutions comply with CIBC’s governance frameworks, security standards, and operational guidelines while maintaining a focus on continuous improvement and risk management.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Team Leadership and Development: Lead and mentor a high-performing team of developers and testers, fostering a positive and collaborative work environment. Align individual and team goals with organizational objectives while providing coaching, feedback, and development opportunities.

Strategic Planning and Innovation: Drive the development of a multi-year roadmap in collaboration with business stakeholders and decision-makers. Stay abreast of emerging technical trends in payment processing and introduce innovative solutions to maintain a competitive edge.

Stakeholder Engagement: Build and maintain strong relationships with senior leadership, business stakeholders, and external partners. Represent client needs in technology discussions, influencing strategic decisions and ensuring alignment with organizational goals.

Risk Management and Compliance: Ensure all projects adhere to CIBC’s governance, security, and risk management frameworks. Conduct risk assessments and implement mitigation strategies throughout the project lifecycle.

Operational Excellence: Monitor application performance and continuously evaluate processes to maximize the return on investment (ROI). Manage operating and capital budgets, ensuring optimal resource allocation and financial performance.

Who You Are

You can demonstrate 15+ years of experience in IT, application development, and quality assurance.

Proven leadership in managing large-scale technology initiatives, particularly in payments.

Extensive experience in stakeholder management and vendor relationships.

Strong knowledge of application delivery processes, governance frameworks, and compliance standards.

Demonstrated ability to drive innovation and deliver impactful technology solutions.

Experienced Leader: You have extensive experience in application development, QA, and managing large cross-functional teams in complex portfolios, particularly in the payments domain.

Strategic Problem Solver: You excel at aligning business strategies with technology solutions, identifying risks, and recommending effective solutions to achieve project deliverables. 

Collaborative Relationship Builder: You are skilled at fostering strong relationships with internal and external stakeholders to drive collaboration and deliver value.

Analytical Decision-Maker: You have deep expertise in analyzing complex technical challenges, managing risks, and ensuring compliance while driving innovative solutions.

People-Oriented Manager: You are passionate about mentoring and developing talent, creating an environment where teams feel motivated and supported.

Budget and Risk Manager: You have significant experience managing multi-million-dollar budgets and navigating risk mitigation processes in dynamic and high-stakes environments.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Database Architecture, Database Management Systems (DBMS), Data-Driven Planning, Executive Relationship Management, Innovation Strategies, Object Oriented Database, Performance Improvements, Technical Leadership