Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Sr. Director, Infrastructure based out of our National Center.
The Senior Director of Core Infrastructure is a key leadership role responsible for overseeing the organization’s critical technology infrastructure, including data centers, servers, networking, cloud environments, and unified communications systems. This position plays a pivotal role in developing and executing strategic infrastructure plans, ensuring the alignment of technology solutions with business objectives, and maintaining the security and compliance of all systems. With a focus on operational efficiency, cost optimization, customer service, and driving a cloud strategy, the Senior Director leads a team responsible for managing day-to-day operations while driving innovation in infrastructure management. Additionally, the role involves overseeing disaster recovery, incident management, and capacity planning, while regularly providing operational reports to senior leadership to ensure the infrastructure’s performance meets organizational goals and delivers exceptional service to internal customers.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.
Responsibilities Overseeing the organization’s core infrastructure, including data centers, servers, networking, storage, cloud environments, and unified communications systems. Ensuring they are reliable, scalable, and secure.Developing and executing long-term infrastructure strategies to support the organization's growth and business needs, aligning technology solutions with overall business objectives.Ensuring the infrastructure meets security standards and regulatory compliance requirements, such as PCI, HIPAA, or GDPR. This includes monitoring and mitigating security risks, overseeing vulnerability management, and maintaining audit readiness.Managing teams responsible for the day-to-day operations of core infrastructure services, including providing leadership, mentorship, and guidance to ensure high performance and collaboration.Developing and managing the infrastructure budget, including forecasting costs and tracking variances. Ensuring the cost-effectiveness and optimization of infrastructure investments, such as hardware, software, and cloud services.Establishing and maintaining relationships with vendors and service providers. Negotiating contracts, managing SLAs, and ensuring the delivery of services and equipment meets organizational needs.Staying informed about emerging technologies and trends in infrastructure, security, and cloud computing. Identifying opportunities for innovation to improve operational efficiency, scalability, and reliability.Ensuring robust disaster recovery (DR) and business continuity (BC) plans are in place, tested, and continually updated to minimize downtime and data loss.Overseeing the response to infrastructure-related incidents and ensuring that problems are resolved promptly, root causes are identified, and corrective actions are implemented.Collaborating with other senior leaders (e.g., CTO, CIO) to ensure infrastructure supports strategic business goals. Providing regular updates on infrastructure performance, risks, and opportunities for improvement.Continuously assessing and improving processes related to infrastructure management, aiming for greater efficiency, better performance, and reduced costs across the organization.Ensuring all infrastructure operations align with industry regulations, internal security policies, and risk management standards to protect the organization’s data and assets.Ensuring infrastructure can scale to meet growing demands, including planning for future capacity needs and evaluating new technologies that can support future growth.Generating and presenting operational reports that track key infrastructure metrics, performance indicators, budget adherence, incident response times, and security posture. These reports provide visibility to senior leadership on the health and effectiveness of the infrastructure and its alignment with organizational goals.Want to help get your resume to the top? Take a look at the experience we require:
Qualifications Fifteen (15) years of experience building and leading teams who tackle complex problems and perform broad technology implementationsTen (10) years of experience working across technical, development, and business teamsTen (10 ) years of experience building, migrating, and managing corporate messaging platforms including hybrid cloud/SAAS email and conferencing (e.g., Skype for Business) servicesTen (10 ) years of experience with design and management of owned and leased data centers; large local and wide-area network infrastructure; and server, patching, scaling and storage technologiesExtensive knowledge of IT (BT) service delivery practices and standards with demonstrated ability to stay current with technology trends and assess business valueComprehensive knowledge of infrastructure technology and implementation including network and systems security and remediationAbility to develop strategic relationships with key vendors and American Heart Association leadership throughout the organizationAbility to plan and manage both capital and operational budget details in excess of $2 million per yearPreferred Qualifications
Ten (10) years of experience with team resource planning and developmentFive (5) years of experience negotiating and managing vendor contractsCompensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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