HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Responsibilities: + Monitoring: Continuously monitor Edifecs infrastructure and applications for errors, outages, or performance issues. + Alerting and Escalation: Promptly identify and escalate critical issues to developers or relevant teams for resolution. + Incident Management: Follow established procedures for resolving incidents, documenting actions taken, and communicating updates to stakeholders. + Change Management: Participate in testing and deployment of new Edifecs configurations and updates. + Reporting: Generate reports on system performance, errors, and incidents for analysis and improvement. + User Support: Provide basic troubleshooting and support to users encountering issues with Edifecs integrations. + Documentation: Maintain and update production support documentation for Edifecs processes and procedures. Required Technical Skills: + Edifecs Expertise: + Thorough understanding of Edifecs technology, platform, and its integration with the client's systems. This includes EDI mapping, translation, validation, and routing processes. + Expertise in Edifecs XEngine, EAM, and Specbuilder EDI tool. + Edifecs Cloud Experience: + Familiarity with cloud-based EDI platforms and deployment, particularly in the context of Edifecs. + Tibco Business Works Knowledge: + Working knowledge of Tibco Business Works architecture, processes, and configuration. Understanding how data flows and transformations were handled in the previous system is crucial for mapping them to Edifecs. + EDI Transactions: + Expertise in Health Insurance HIPAA EDI transactions (270/271, 276/277, 835, 834, 837). + Data Integration Skills: + Familiarity with data manipulation tools and techniques for ETL (Extract, Transform, Load) processes and data warehousing. + Dashboards/Reporting: + Power BI highly preferred but not required. Overall familiarity with building dashboards and custom reports is required. + Troubleshooting Skills: + Ability to identify and resolve issues related to EDI transactions, data mapping errors, and system integrations. Strong analytical and problem-solving skills are essential. + Monitoring and Alerting: + Setting up and managing monitoring systems for Edifecs platform and EDI transactions to proactively identify and address potential issues. Nice to Have Skills: + Java: Understanding Java fundamentals can be helpful for debugging issues within Tibco Business Works processes or integrations with Java applications. + Angular: If the client’s Edifecs implementation utilizes Angular for web interfaces, basic knowledge of Angular can be beneficial for troubleshooting UI-related issues. Education: + Bachelor’s degree or equivalent practical experience. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.