JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Facilities Manager leads a team of facilities associates in the delivery of service and is responsible for the day-to-day facility operations, and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s) and staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and may also manage other Facility Managers. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.

Essential Functions:

Ensure compliance with portfolio wide initiatives, local, state, and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.Develop and manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained.Develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.Manage the staffing, development, performance, and outcomes of assigned team reporting to the position.Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e., submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review.Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness, and creativity in delivering servicesAccountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate.Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Manager.Develop and implement innovative programs, processes and projects that aim to reduce short- and long-term operating costs and increase productivity or longevityCoordinates with building operations for utility, facility, or other shut-down activity that can affect operations.Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.

Required Knowledge, Skills, and Abilities (KSA)

Strong interpersonal skills and problem-solving abilityExcellent verbal/written communication and presentation skillsProven record of providing excellent internal and external customer serviceKnowledge of standard business and accounting practicesAdvanced computer skills with emphasis on Excel and possess the ability to analyze dataStrong organizational, management, and supervisory skillsExperience in matrix management organization desirableKnowledge of real estate, telecommunications, furniture, accounting and building systems helpfulDemonstrated ability to develop successful relationships with and influence customers, both internal and external.Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types including commercial offices and datacenters

Working Environment:

The job is performed in a campus environment in office, mechanical, and production areas.  This position requires extensive contact with internal and external customers to effectively perform the job.

Minimum Required Education:

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis8 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment

Areas of responsibility include

Maintenance Trades, Mobile Equipment Trades, General Housekeeping PersonnelGeneral and Medical Waste DisposalMedical Facility & First AidSpill ResponseCardboard and Pallet Recycling Understanding of Mechanical SystemsHVAC/R (Heating, Ventilating, Air conditioning and Refrigeration)Building Exhaust SystemsPreventative Maintenance (Scheduled maintenance to prevent break down)Elevator MaintenanceBackflow PreventersNatural Gas, Water, Sewer, and Electric Utility Meter Verification Understanding of PowerEmergency power systemsUninterruptible power supply (UPS) systemsStandby generators Understanding of Building SystemsBuilding Automation SystemsBuilding Monitoring systemsData CentersSecurity and LocksBuilding Utility & Piping SystemsEnergy Conservation Understanding of Life/Safety SystemsFire Sprinkler systemsSmoke/fire detection systemsFire ExtinguishersSignageEvacuation Plans Understanding of Environmental Health & SafetyWaste RemovalOSHA, State, and Local Regulatory ComplianceHAZMAT (Hazardous Material) ComplianceCommodity Resource ManagementEnvironmental Compliance InitiativesISO ComplianceEnvironmental Emergency Response Fleet Management • Perform Mobile Equipment Scheduled Preventative MaintenancePerform Non-scheduled RepairsRetain All Maintenance & Repair DocumentationProvide and Maintain Spare & Replacement Parts InventoriesEnsure and Monitor Equipment UptimeProvide Emergency Repair ServicesInventory Control – Client Lease / Purchase Decision Measurables & Objectives: Safety Related ObjectivesEnsure 100% Employee Safety Training CompliancePerform Timely Safety Incident Reporting and MonitoringMaintain “0” Recordable and Lost Work Day Case InjuriesMaintain 100% Overall Program – Safety PM CompletionMaintain 100% Overall Program – Safety Repair CompletionUtilize Pre-Task Planning Methods Personnel ManagementCoordinate Employee PTO/Vacation Scheduling and CoverageMaintain Employee Training Schedules & Records

Location:

On-site –Lansing, MI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.